Pure Tūroa

Pure Turoa POS Rollout

Service Used

Lightspeed/Kounta POS Deployment
Tailored POS Setup
Staff Training
Real-Time Insights

Solution

Lightspeed/Kounta POS Rollout

Project Manager

David

Project Location

New Zealand

Project Goals

Deploy a scalable, cloud-based POS system for high-volume ski season traffic. Improve efficiency and reduce wait times across F&B outlets. Provide real-time data on sales and stock performance. Ensure a consistent and reliable experience across all POS lanes.

Tools Used

Their wants

01Fast and scalable transaction system for peak times.
02Real-time operational insights for decision-making.
03Easy-to-use POS terminals for all staff.
04Consistent experience across cafés and restaurants.

Their needs

01Replace legacy POS systems prone to delays and errors.
02Reduce wait times and improve transaction speed.
03Unify reporting and stock tracking across all outlets.
04Improve guest service experience during peak ski season.

Identifying the problem

  • Outdated POS systems couldn’t handle seasonal surges.
  • Lack of reporting consistency across locations.
  • Inefficient stock and sales visibility during peak periods.

Scope of works

Lightspeed/Kounta POS Deployment

Installed 13 terminals across 4 F&B outlets.

Tailored POS Setup

Configured POS interface and flow based on café/restaurant layout.

Staff Training

Ensured quick adoption and smooth go-live performance.

Real-Time Insights

Enabled data visibility for management to monitor sales and stock.

The Plan

Needs Assessment & Customisation Installation & Setup Staff Training & Go-Live Monitoring & Optimisation
Needs Assessment & Customisation

Assessed transaction flow and stock handling needs at each outlet.

Installation & Setup

Deployed 13 POS lanes: 2 each at Giant Café, Snowflake Café, and Coffee Hut; 6 at Alpine Restaurant.

Staff Training & Go-Live

Trained staff on system usage to minimise downtime and improve productivity.

Monitoring & Optimisation

Post-launch adjustments to maximise performance during real-world usage.

The Strategy

Scalability for Peak Season Data Visibility Customised Interfaces
Scalability for Peak Season

Built to scale up easily for busy ski season traffic.

Data Visibility

Enabled real-time tracking of stock and sales to support better decisions.

Customised Interfaces

Made user-friendly for fast training and efficient use by staff.

The Results

30% faster transaction times
20% increase in hourly revenue
40% improvement in staff efficiency

Pure Tūroa upgraded its F&B transaction systems with a powerful rollout of Lightspeed/Kounta POS, designed to manage high-volume traffic without compromising service. The system streamlined transactions, cut down queue times, and improved staff productivity while providing real-time insights into stock and sales across 3 cafés and 1 restaurant.

The Impact

“Lightspeed/Kounta has transformed how we run our cafés and restaurant. Transactions are quicker, stock management is easier, and the team can focus on serving customers instead of fighting with old systems.”

Pure Tūroa Management

Conclusion

The rollout of Lightspeed/Kounta across Pure Tūroa’s F&B operations enabled faster service, higher revenue, and more efficient workflows. With real-time reporting and a scalable setup, Pure Tūroa is ready to meet growing customer demand and expand future capabilities.

Ready to see what we can achieve together?